Logging Into Projectmates

Does the following text look familiar to you?  "Compatibility Testing... If you can see this text for more than a few seconds the test has failed..." How about "Invalid username or Password"?  If so, then you've probably encountered a common problem while logging into Projectmates. While, for some of us, this task requires very little work on our part, for others, it can require several changes to our Internet Settings.

For those of you that have received an invalid username or password error message:  First, make sure that you do not have CAPS LOCK on as Projectmates' passwords are case sensitive.  If you do not remember your password, you can click the "Forgot your password?" link to retrieve it.  Simply type in your username, and your password will be emailed to you. If you have forgotten your username or you did not receive this email, contact your Site Admin, since you may not have a Projectmates account, or your information may have been changed.  Your Site Admin's contact information can be found on the login screen.

If you have successfully entered your username and password for the first time, you will be taken through a Projectmates Compatibility test to verify that your Internet Settings will work with Projectmates.  If you've followed the directions on the screen and are still unable to move past that test, here are a few additional tips. 

You may also want to watch our E-Learning video on Logging Into Projectmates.  Just click the image to begin viewing!

Once you have completed Projectmates' Compatibility test, you will be logged into Projectmates, and you should not be required run this test again.